Complaints Procedure

Contact us by email at support@quickcredit.com, by phone on (917) 983-2016 during business hours, or in writing to 350 Mission Street, Suite 200, San Francisco, CA 94105. Please include your name, contact details, account or application reference, what happened and how you would like it resolved.

We acknowledge every complaint within 3 business days and tell you who is handling it.

We investigate fairly and independently of the team involved. We may contact you for more information. Most complaints are resolved within 15 business days.

We send a written final response within 8 weeks explaining our findings, our decision and any remedy offered. If we need longer, we will tell you why.

If you are unhappy with our final response, you may refer your complaint to the Consumer Financial Protection Bureau at consumerfinance.gov/complaint, or to your state financial regulator. Referring a complaint is free.